Support
Most problems with a tap card are one of three things, and they are all below. If yours is not, write to us — a person reads it.
Reach us
- electricalemax@gmail.com — we reply within two working days.
- What to include
- The email address on your account, the code printed on your card if the question is about a card, and what you saw rather than what you expected. It saves a round trip.
- Security problems
- Write to the same address with “Security” in the subject and we will treat it as urgent.
Common questions
- My card does not do anything when I tap it
- Three things cover almost every case. The screen must be unlocked — a locked phone does not read NFC. On iPhone it needs an XR or newer. And the aerial sits at the very top of the back of an iPhone and usually in the middle on Android, so move the card around the back of the phone rather than holding it in one spot. If none of that works, scan the QR code on the card with the camera: it opens the same page.
- Their phone has no NFC
- Every card carries a QR code as well. They point the camera at it and your page opens — no app, no setting.
- I have changed job, do I need a new card?
- No. Edit your page and every card you have already given out is correct again. That is the whole point of the card carrying a code rather than printed details.
- I have lost my card
- Open the app, go to your card and mark it lost. Anyone who taps it from then on sees an inactive page instead of your details. You can turn it back on if it reappears.
- How much is a card, and how long does it take?
- ₦25,000 for one, delivered, or ₦20,000 each for 5 or more. Printing and delivery is normally two to five working days after we confirm the order. Your page itself is free and always will be.
- Is my bank account number visible to everyone?
- Only if you turned on the switch for it. Every contact detail on your profile has its own switch, and nothing is public until you publish the page.
- I cannot sign in
- Use "Forgot password" on the sign-in screen and we will email you a reset link; it is single-use and expires. If you created the account with Continue with Google, use that button rather than a password — there is no password on a Google account.
- I did not get the email
- Check spam first, and check the address you typed. If it is still missing after ten minutes, write to us and we will look at whether it left our side.
- How do I delete my account?
- Profile tab → Delete account, and confirm with your password. The deletion page explains exactly what goes and what does not.
Get the app
You do not need the app to use TapCard — your page works in any browser, and so does everyone who taps your card. The app is for owners: claiming a card by holding it to the phone, editing your page and seeing your taps as they happen.
Coming soon to theApp StoreComing soon toGoogle Play